Modern PURAIR^® News

1. Check their Google Reviews. What are customers are saying about the experience?

Google provides a platform for consumers to voice their opinion.  Read the reviews and see if customers recommend the company.  Are the customers happy?  What is the quality of the reviews provided? Are the reviews related to the services you are hiring the company for? What is the frequency of the reviews they are receiving?

2. Do they provide up-front pricing?

Duct cleaning companies that lure you with low pricing could be setting you up for a bait and switch.  In this instance, they may surprise you with extra costs at the end of the job. Make sure the company will provide the total cost of the job before they start. This will allow you to determine if you want to proceed with the service or not. This should be a “no pressure” experience.

3. How was the technician that will be working in your home trained to do the work?

Technicians performing furnace and air duct cleaning should have completed a training program. Their training should have included both classroom theory, hands-on learning, and continuing education. Ask to see the service technicians’ certificate of completion for their training.

4. What is their satisfaction guarantee?

When hiring a duct cleaning company in your home, you want someone that will take care of you if there is a problem. For your peace-of-mind, ask to see their satisfaction guarantee.

5. Can they prove the results of the work done in your home?

Hiring a furnace and air duct cleaning company can be an unnerving situation. This is largely because it can be difficult for you to see what they actually did.   Ensure that they use equipment that will allow you to see exactly what they cleaned from the system.  Ensure that what they will show you is only from your home – not what has been cleaned from previous jobs as well.  This will also allow you to retrieve lost items like jewelry, cash, coins, toys, and other keepsakes.